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Senior IT Business Analyst (Interfaces)

Lisbon, Portugal
As "Senior IT Business Analyst (Interfaces)” you will join a team of IT professionals involved in solution delivery and maintenance activities within IT Service Management.
 
Expected and recommended skills and experience:
 
  • Be able to be the link between business representatives and technical teams to help business implement and deploy solutions in a cost-effective way by analyzing, defining and documenting the requirements fulfilling business needs;
  • Be able to understand functional requirements, design and propose solutions, validating technical specifications, overseeing development and validating final proposed/implemented solutions;
  • Works with the business to be able to understand the business processes and organization to identify opportunities for improvement in business operations and processes;
  • Handle Solution specifications and delivery, translating the agreed functional requirements into software specifications and oversee the solution development in accordance with business need;
  • Act as a software deployment support, in close relationship with the customers and needs to involve them in the application lifecycle testing, functionality deployment, and usage improvements;
  • Be able to communicate regularly on the progress to the community; this requires defining release scope in agreement with customer and identify potential Risk, Issues, and Delays;
 
  • Relevant experience in solution design, managing functional aspects and requirements;
  • Ability to understand various functional contexts in the field of IT Service Management, acting as a subject matter expert on owned product / process: translate business requirements and conceptual ideas into sketching rationale;
  • Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications;
 
  • Ability to manage proper alignment with the client;
  • ITIL Certification would be a plus;
  • The prerequisite for this position would be below ServiceNow trainings, like Sys Admin, Sys Admin Advanced, Scripting and Orchestration;
  • Knowledge of XML, CSV, WSDL, Mapping, Webservice Rest & SOAP;
  • Ideally: X509, EIP, Hubs
 
  • Degree in IT/Engineering/ Computer Science or related, ideally;
  • Bilingual or close (Portuguese and English);
  • Legally able to work in Portugal / European Union;
 
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